Returns Policy

CAN I RETURN MY ORDER?

Before returning an order, please contact us at info@littlespectacleshop.co.uk. If you’re not completely happy, please notify us within 48 hours of receiving your item.

Returns Policy – Little Spectacle Shop .co.uk

At Little Spectacle Shop .co.uk, we aim to provide a smooth and transparent returns process in compliance with UK consumer law and e-commerce guidelines.

In compliance with UK consumer law and e-commerce guidelines, online retailers must offer a 14-day "cooling-off" period for customers to cancel orders and return items. This period begins the day after the customer receives their goods. Customers must be refunded within 14 days of the retailer receiving the returned goods. Additionally, if goods are faulty or not as described, the customer may be entitled to a full refund, repair, or replacement. 

Please read our returns policy carefully before initiating a return.

How to Return Your Item
Obtain a Returns Authorisation Number:
Before sending any item back, you must contact our customer service team to request a Returns Authorisation Number (RAN). Returns without a valid RAN will not be processed.

Condition of Returned Items:
To qualify for a refund, returned items must be:

Unused, unopened, and in original, undamaged packaging

Free from signs of wear, use, or alteration

Timescale:
Please request your RAN and return the item within 14 days of receipt, in accordance with UK distance selling regulations.

Return Shipping
Purchaser Responsibility:
The purchaser is responsible for arranging and paying for return shipping. We recommend using a tracked/signed-for delivery method, as we cannot accept responsibility for items lost or damaged in transit.

Packaging:
Items must be securely packaged to prevent damage during transit. Refunds will not be issued for items returned in unsaleable condition.

Refunds
Eligibility:
Refunds are issued only for items returned in unused, undamaged, and original condition with all packaging intact.

Processing Time:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days, credited to your original payment method.

Exclusions
Certain items may be non-returnable for hygiene or bespoke reasons (e.g., prescription spectacles). If in doubt, please check with us before purchasing.

How to Request a Return
Email our customer service with your order number and return reason.

Wait for your Returns Authorisation Number (RAN).

Clearly write the RAN on the outside of your return package.

Send your item securely, at your expense, to the provided returns address.

For any queries about this policy, contact our customer service team prior to making a purchase. We are committed to ensuring a fair and compliant service for all our valued customers.